Introducing Gradient’s Audio Transcription API

Audio transcription can be used across the industry from healthcare to financial services. Take a look at some of the examples we’re seeing businesses use audio transcription today.

• Virtual Meetings: A lot can be said during a meeting, podcast, webinar or conference. Whether you’re a healthcare provider meeting with a patient over Zoom or a consultant advising a client on an ongoing project, audio data can provide tremendous ROI to a business if used appropriately. When it comes to virtual meetings, we’re seeing that most businesses use our API to unlock new features to improve productivity including: automated note taking, semantic search or analytics.

• Collaboration Across Teams: When you meet with other teams, often times a designated note-taker is assigned to ensure important details are not lost during the conversation. With Gradient’s audio transcription API, teams can now record their meetings and automate the transcription. This will enable higher productivity and transparency - enabling teams to view meeting notes, action items, and important details at their own convenience.

• Customer Support: Customer support calls are some of the most important conversations, identifying customer pain points and common issues that may need to be addressed upfront. With Gradient's audio transcription API, businesses can efficiently transcribe large volumes of calls, enabling them to monitor customer interactions for compliance, training, and quality assurance purposes effectively.